I was scammed on April 30th.  They posed as part of QB’s Priority Circle.  The pattern was the same as described in other posts,. They build a big false straw man - like your files are corrupted,  and then they wrestled with the straw man doing and killed it so they can claim they did the work you retained them to do all the time know there was an easy fix.    They did remotes on employee’s computers which were not necessary.  After “fixing” employees computers then tried to do a remote on the admin’s computer to fix  the payroll program.  We finally woke up.  We worked with our hosting company to fix our “corrupt files” .  All that was needed was to uninstall and reinstall to get a new payroll service key which only took about 15 minutes.  They have an “ F” BBB rating because they do not respond to inquiries.  I should have been suspicious about the hard sell they used but like others our payroll system was down and we were panicking about the problem.