I truly appreciate the effort you've put into trying to resolve this by following all the recommended setup steps for your invoice numbering sequence, SherylH1. We can find a resolution and get everything running for you again by contacting our phone representative in QuickBooks Online.
Our support team possesses tools that enable them to identify and address any hidden issues related to custom transaction numbers effectively. If they discover any, they will apply clear solutions to fix these to avoid similar problems in the future.
Here's how:
- Go to Help and choose the Search tab.
- In the search field, type in contact support.
- Click the Contact Us button.
- Enter your concern in the box and press the Continue button.
- Choose the Chat with us or Get a Callback.
Once everything is fix, I'll share this page that provide more detailed instruction on how handle custom numbers: Add custom transaction numbers to sales forms in QuickBooks Online.
Additionally, here are links regarding the personalization of sales forms and the recording of invoice payments in QuickBooks:
You are encouraged to visit the Community for any inquiries related to your sales transaction concern. Assistance is available whenever you need it.
