I appreciate you for bringing this to our attention, @Deadwood Al. Based on the details you've provided, it appears there may be some interference from your browser's stored data. To resolve this issue, I recommend accessing your account using incognito mode or a private browsing window. Here’s how to do that:
You can open a private window using these keyboard shortcuts:
- For Safari: Press Command + Shift + N.
- For Google Chrome: Press CTRL + Shift + N.
- For Mozilla Firefox: Press CTRL + Shift + P.
- For Microsoft Edge: Press CTRL + Shift + N.
If your website operates correctly in incognito mode, the next step is to clear your cache from your regular browser to eliminate any outdated files. Additionally, consider accessing the site using a different supported browser for better results.
If you're experiencing any difficulties signing in to your Intuit Account, I recommend checking out the article Recover your Intuit Account. This resource is especially useful if you've forgotten your password or are encountering other login issues. It's designed to help you regain access to your account smoothly.
Furthermore, it's important to prioritize the security of your account information to protect yourself against potential threats. A great resource for this is the article Business Do and Don'ts: Tips for keeping customer information safe | Intuit Security Center. This article provides essential practices that can help you safeguard your data effectively.
If you require further assistance, please don’t hesitate to get back in touch. Our Community team is ready to help.
