Once the sales order has reopened, this means the transaction link to it was deleted or modified, smorgan01. Unlinked transactions won't show up in the Audit trail report, smorgan01. I'll share more information about this.
Since you mentioned that linked transactions to the sales order are still there, unchanged, and you've already done the troubleshooting steps, I recommend contacting our Live Support team. They have the necessary tools and expertise to identify the causes of the issue and provide the most appropriate solution for your needs.
Here's how:
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then choose Continue.
- Choose a way to connect with us.
For now, we can manually close the transaction since you verified that the Sales order is attached to an invoice. Follow these steps to guide you through:
- Close the Transaction History Report.
- In the Create Sales Order box, click Main.
- Click the Mark as Closed button.
- Select Save and Close.
After completing these steps, the sales order should no longer appear as open.
In addition, if you want to personalize a report, check this article for more detailed instructions: Customize reports in QuickBooks Desktop.
If you have any further questions about sales orders, please don't hesitate to reach out in the Community. We're always here to address any concern you may have.
