We have had QB backups complete in 2-3 hours and other times take as long as 34 hours. Intuit is telling us to expect our backups to take 24-48 hours. Clearly, Intuit does not have the proper server capacity if this backup time can vary by a factor of 20. If Intuit is to properly serve its customer base in a cloud environment, it is critical that there is adequate server capacity. In a proper business computing environment, Backups should not take longer than a weekend. In addition, backups should backup the entire database and should not leave out key functions such as: • Custom Reports • Recurring Transactions • Rules In the desktop environment, these issues did not exist. You noted that the reason our backups can take a long time is that we have a large number of transactions. We have data in our QB database that goes back 20 years. Yet I don’t believe QB has a function to delete or summarize old data that could significantly reduce the size of our database. That would be an important feature to incorporate into QB. These are significant deficiencies in the product and I would like to see that QB develops and communicates a plan to its customers to address them.