Please know that this isn't the experience we want you to encounter, Jenks3312, StephenK1, Melissa, and BC Comfort. We deeply value your patience with all the troubleshooting steps and understanding during this time.
However, to further investigate this concern, allow me to route you to our QuickBooks Live Support Team. They're equipped with advanced tools, including the ability to conduct screen-sharing sessions, which allow them to see exactly what you are experiencing and provide tailored assistance.
You can contact them by following the steps below:
- Sign in to your QuickBooks Online (QBO) company using any supported browsers.
- Select (?) Help in the upper right corner of your screen.
- Type a question or topic you need to help with, then select Contact a human.
Additionally, you can read this page to learn about their availability so you can choose a time that suits your schedule: Support Hours.
Moreover, you can refer to this article if you wish to run a customer contact list and other reports in QBO: Run a report in QuickBooks Online.
We're here to help and make things right for you as quickly as possible. Also, please know that you can always revisit this thread if you've further questions regarding your customer transactions. We're always here to help.
