Thanks for joining the thread, @123billbeth456. Let's work together to resolve this issue and get your QuickBooks back up and running.
Before we proceed, could you please let me know if you’re using QuickBooks Online or QuickBooks Desktop?
If you're using the desktop version, we can utilize the QuickBooks Tool Hub to diagnose and fix issues that occur when opening the program. This tool is a comprehensive utility designed to help users troubleshoot various problems with QBDT.
Here's how:
- Close your QBDT and download the most recent version of the QuickBooks Tool Hub.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- Once done, double-click the icon on your Windows desktop to open the tool hub.
If you can't find the icon, search for QuickBooks Tool Hub in Windows and select the program.
Next, let's run the QuickBooks Install Diagnostic Tool from within the Tool Hub to address performance hiccups that cause the unresponsiveness.
Here's how:
- Open the QuickBooks Tool Hub.
- In the tool hub, select Installation Issues.
- Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
- When the tool finishes, restart your computer.
- Start QuickBooks Desktop and open your data file.
If the same thing happens, continue to Solutions 4 and 5 in this article: QuickBooks Desktop won't open.
If you're using the QBO version and it won't open, we can perform some browser troubleshooting steps. Sometimes, cached files can cause issues that impact the program's performance and lead to unexpected behavior.
To rectify this, log in to your account using an incognito or private browser to help isolate the issue, since it doesn’t store data in the cache. Depending on the browser you're using, you can utilize these keyboard shortcuts:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Microsoft Edge: CTRL + Shift + N
If you can open your account using an incognito window and everything appears normal, consider clearing your regular browser's cache to prevent potential performance issues with QuickBooks. Alternatively, log in to your account using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if using an incognito window didn’t work.
Moreover, I've included these helpful resources for tips on troubleshooting QuickBooks performance and providing insights on managing data files effectively for optimal performance:
I'm always ready to back you up if you have more questions about opening your QuickBooks account or concerns about completing tasks. You can leave your reply below and I'll further assist.
