We'll have to perform troubleshooting steps to help you access your account, Dj. Instructions are outlined below.

Before we proceed, please specify the product you are using and the prompt message received after login attempts, so we can accurately address your concern.

If an account creation didn't go through, this explains why you can't open the account. Let's follow the troubleshooting steps below to confirm if the account was created, as QuickBooks will send you a verification code.

For QuickBooks Online (QBO), you can follow these steps:

1. Go to our sign-in help page.
2. Enter the phone number or email address associated with your account.
3. If you entered a phone number, click Text a code to *number*.
   
   

    

4. If you entered your email address, follow the instructions in the message.
5. When prompted, reset your password.

For QuickBooks Desktop, you can follow the complete process provided in this article: Can't open your company file in QuickBooks Desktop.

For the security of your account, refer to this material to help you protect your account against password theft: Secure your Intuit Account and prevent lockout with extra verification methods.

If you require further assistance managing your QuickBooks account, please add the details below. We're dedicated to helping you regain access to your account, enabling you to focus on your business operations.