I appreciate you following the troubleshooting steps provided, @User20251. Rest assured that we're here for you and dedicated to finding the best solution.

I understand that you have already reached out to our live support team regarding this issue. I recommend contacting them again as they have the necessary tools and expertise to effectively resolve the problem.

1. Open QuickBooks and go to Help.
2. Choose QuickBooks Desktop Help/Contact US or press F1 on your keyboard.
   
   
    
3. Enter your concern in the description box and select Continue.
4. If you can't find answers to your questions, select Contact Us to be connected to an expert for help. Please know that the Contact Us option will display after searching for an article.
5. Choose how you would like to connect with our team on the 'How would you like to connect with us?' page. You can either select 'Have us call you' or 'Chat with us.'

Please also keep their support hours for convenience when connecting to the right expert.

Furthermore, visit the articles below on how to add a new memorized group, determine the original reports you used, and explore other related topics:

• Create, access, and modify memorized reports
• Understand reports in QuickBooks

If you need more help managing your reports, you can always count on me to back you up. Stay safe and have a good one!