I appreciate your patience as we work with you to get this matter resolved, @PoolHero1.
I checked out all the screenshots you have provided and they are a big help. I understand what you're saying. There's a big blank section of the screen next to the customer summary screen. This is unusual behavior.
I've taken some time to dig through old reports that are very similar to this issue. We have had great success repairing or completely uninstalling and reinstalling the program. With that said, let's try a manual repair instead of using the QuickBooks Tool Hub repair.
Here's how:
- Back up your company file.
- Restart your computer.
- Go to the Windows Start menu, and then pick the Control Panel.
- Tap Programs and Features and then Uninstall a Program.
- Choose QuickBooks and then Uninstall/Change.
- Press Continue or Next.
- Hit Repair and then Next. Note: The repair should start right away, but it may take a while to finish. You can leave it running and come back once it's done.
- Click Finish when done.
- Restart your computer to complete the repair.
- Ensure that your QuickBooks Desktop is updated to the latest release.
If the issue continues after the manual repair, let's go ahead and uninstall the program. Here's how:
- Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
- Select Programs and Features or Uninstall a Program.
- From the list of programs, choose the version of QuickBooks Desktop you want to remove.
- Click on Uninstall/Change, Remove, and then Next.
- If you don’t see this option, sign out and sign back into Windows as an admin (or a user with admin rights).
Use this link to reinstall QuickBooks: Install QuickBooks Desktop.
If you have any issues completing the steps or don't feel comfortable doing them, please know you can always contact our QuickBooks Desktop Technical Support Team. One of our agents can use their screen share tools to securely perform the steps for you.
Please don't hesitate to let me know if you have any questions or concerns about this process. I'm happy to help out. Have a good one!
