Thank you for the detailed update, Slings-Arrows! I truly appreciate the information you've provided. Our team is dedicated to swiftly resolving this matter so you can get back to focusing on your business activities. 

I recommend reaching out to our QuickBooks Live Support team for further assistance. They will gather the necessary information to help you file an escalation request and guide you through the next steps. They're available from Monday to Friday, 6:00 AM to 6:00 PM PT, and 6:00 AM to 3:00 PM PT during Saturdays. Here’s how you can connect with them:

1. Go to the Help (?) menu.
2. Select the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.
3. If you choose the Search tab, enter keywords or the topic that best describes your issue and click the Contact Us button.
4. Choose a way to connect (Have us call you or Chat with us) in the How would you like to connect with us? page.  

Additionally, QuickBooks offers a variety of financial reports to help you gain a quick overview of your business performance and make informed decisions. To generate one, check out this article for the step-by-step guide: Run a report in QuickBooks Online. 

Your satisfaction is everything to us. If you have any further questions or want to explore the features in the QuickBooks Online Desktop app, don’t hesitate to reach out. I'm always just a message away in the Community, ready to help. Wishing you great success!