To address your ProAdvisor training issue, I recommend accessing the training through a private browser. Additionally, I will outline further troubleshooting steps below to assist in resolving the problem.
Using a private browser is crucial for training or handling sensitive information. Alternatively, clear your cache to prevent website preference interference and ensure your browser is up-to-date to avoid compatibility issues.
To open one of these browsers, you can use the following keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
Using a private browser for ProAdvisor training or any sensitive online activity provides an additional layer of security and privacy, safeguarding your information and potentially providing a more stable and clean browser environment to work in.
If the issue persists, consider contacting our Customer Support Team. Their specialized training and deep product knowledge enable them to provide expert advice and tailored solutions beyond standard troubleshooting.
To better assist you in preparing for your upcoming exam, I have provided these links for your reference:
I am always available if there's anything else you need assistance with the certification exam or with your account. You can always tag me in your reply. I will be around to assist you. Keep safe, and good luck!
Disclaimer: I've updated my response to offer more clarity on the troubleshooting process.
