Thanks for joining this thread, marta-spira-ca.
Since you're still encountering problems with printing reports, I'd recommend confirming you're using your product's latest release. You can do so with the steps in JamaicaA's post above.
If the printing problem continues while using your product's latest release, you can troubleshoot with the QuickBooks Tool Hub.
Here's how:
- Close QuickBooks.
- Download the most recent version (1.6.0.8) of our QuickBooks Tool Hub if necessary. Save the file somewhere you can easily find it, like your Desktop or Downloads folders.
- Open the QuickBooksToolHub.exe file.
- Follow your on-screen steps to install and agree to the terms and conditions.
- When your installation finishes, double-click the icon on your Desktop screen to open the tool hub. If you saved it in a location other than your desktop, you'll need to locate it and open it. You can do a Windows search if necessary.
- After it opens, you can troubleshoot Company File Issues, Network Issues, Program Problems, Installation Issues, and more.
You can learn more about using the QuickBooks Tool Hub in our Fix common problems & errors article.
If you've performed each troubleshooting process, but printed reports still aren't displaying what they should after updating, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
In regard to QuickBooks crashing when trying to export reports to Excel, you'll want to try some of the troubleshooting processes from our No error (QuickBooks just disappears while working) article. If it continues occurring, you can use the steps above to reach out Customer Care team.
Please feel welcome to send a reply if there's any questions. Have an awesome Thursday!
