I hear your sentiments, @pppcola. I want you to know that this is not the experience we aim to provide.

We're giving your concerns our full attention. As a result, we'll be escalating your case to our Next Level Help team. This team will review your comments in the Community and your recent support cases. You can expect to be contacted by an expert within 1 to 2 business days regarding the next steps.

We appreciate your patience as we work on this, and we're always here to help. Please don't hesitate to reach out in the Community if anything else arises in the meantime.