Morgan,

I reached out to tech support twice regarding these issues. After the update, I was initially unable to open our file. Then, I quickly discovered that memorized reports weren’t working. When I called tech support again, the representative laughed at the situation before eventually adding me to the list. However, I received no confirmation that I was actually on your so-called notification list. Not sure what good it will do.

I’m extremely disappointed (putting as mildly as I can) in your company for allowing this error to happen. This lack of communication and support is unacceptable.

What compensation will we receive for being unable to use a product we pay so much for? Our hands have been tied due to this issue, and we deserve a resolution.