@MorganB 

RE: I want to make sure you're able to successfully run reports in your QuickBooks Desktop account.

Well, that sounds good, but then you don't do that in your post. Why?

RE: To get the most up to date info about this case I recommend reaching out to a member of the QuickBooks Desktop Support Team

Why? There's nothing they can do. And we all expect you to post "the most up to date info about this case" right here on the community - on this thread - when Intuit gets around to fixing it. It's the very least you could do - something that's actually helpful.