Thanks for sharing your concerns, @LucS.

Please know that we do not wish to leave you with this impression. I have noted your concerns and will be sure to report them. 

I am happy to help you in any way I can. You can always reply to this comment, and I will be sure to get back to you promptly. Would you mind sharing what's going on? Please provide as many details as you can so I can share the right set of steps. 

Our goal is to ensure that our valued customers, like you, get the support they need. Working together is how we can thrive and create solutions. Chat with you soon!