Thanks but all of that has been verified when we were on the call with support and the SHORT version is that it wasn't relevant to our issue. (not firewall related, file is running and working, just the server manager which is the newest version isn't reading it properly)

Honestly I can't troubleshoot it further without billing the client for the time, and since it's currently working despite the error, no one wants to touch it.

If other users want to continue on here then by all means, but just wanted to post this as to why I won't be responding further since I made the topic. 

Sorry, gl all.