I appreciate you for providing detailed information about this issue, Alex. This isn't the experience we want you to have. Rest assured, I can guide you in the right direction on how to address this.
I see how this feature would benefit your business and the program. I recommend submitting feedback to our product engineers, who can explore this suggestion and consider adding this option in future updates.
Here's how:
- Go to the Help option.
- Click the Send Feedback Online option.
- Select the Product Suggestion option. A pop-up window displays.
- Enter your feedback suggestion.
- Hit the Send Feedback button.
Additionally, if you can’t collect money from a customer and need to write it off as bad debt, you can refer to this article for steps: Write off bad debt in QuickBooks Desktop.
We value your insights and commitment to resolving this issue. Feel free to reach back out if you have any other questions. We are here to help enhance your QuickBooks experience.
