Hello there, yair. I'm here to provide further troubleshooting to help make your file accessible.
One possible reason your company file isn't opening in your accountant's QBDT for Windows is due to memos containing more than 50 characters or special characters like !@#$%^&*.
We can run a report to check this:
- Go to Reports and select Custom Transaction Detail Report.
- Select All Dates from the Dates drop-down.
- Double-click a transaction with a memo to open it.
- Delete the special characters from the memo field and select Save.
- Close the transaction.
- Repeat the steps for all other transactions.
Please refer to this article for more details: Move QuickBooks for Mac file to QuickBooks for Windows.
If the issue persists, I recommend contacting our support team for further details. They have the tools and expertise to access your account in a safe environment, identify the problem, and provide a solution.
Additionally, you can refer to this article about adding another user to your company file: Invite Intuit Account users to QuickBooks Desktop for Mac.
Please reply to this thread if you have other concerns about your company file in QBDT for Mac, yair. We're here to help you in any way we can.
