Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Get 50% OFF QuickBooks for 3 months*
Buy nowThank you for your patience and for bringing your concerns to our attention, mdt123. I understand how important it is to resolve issues related to the price rule changes on saved invoices. Let me share some insights regarding this matter.
To assist you more effectively, could you please provide specific details regarding the challenges you're facing with the price rule changes? The more information you share, the better I can tailor my response to your concerns.
In QuickBooks Desktop, once you manually override a price rule on an invoice, that price should remain fixed, regardless of whether a salesperson's name is added.
If the initial troubleshooting steps do not resolve the issue, it's crucial to ensure that the configuration of price rules in QuickBooks Desktop Enterprise is correct. If everything appears accurate, but you're still encountering problems with overridden prices reverting, I recommend performing a Verify and Rebuild on your company file.
To Verify your company file, here's how:
To Rebuild your company file, please follow the steps below:
For reference, here's an article you can check: Verify and Rebuild Data.
Additionally, here's an article you can read more about the different ways you can track customer transactions in QuickBooks Desktop.
I hope this information proves helpful in resolving the issues you're experiencing with price rule changes on saved invoices. If you have any questions about the steps provided or encounter any difficulties during the process, please don't hesitate to reach out. We're here to committed to ensuring your success with QuickBooks.