Hello there, @AU161.
Allow me to share some insights with regard to this unusual behavior in your browser when you try to enter an amount for split payments.
A cache-related issue is causing the inability to modify the amount when you try to enter it using split payments. If this is the case, let's perform some troubleshooting steps. We can use a private or incognito window to rule out cache problems in your browser.
Here's how:
To begin, sign in to your QuickBooks Online (QBO) account in an incognito window. It will prevent the browser history from being saved.
Please refer to the following keyboard shortcuts based on your browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
If operating in a private browsing session resolves the issue, it's advisable to clear your browser's cache to facilitate a system reboot. This procedure is also applicable in other supported and up-to-date browsers. Clearing the cache helps in eliminating stored cache and cookies that might be causing operational issues.
However, if the issue still persists, I recommend you contact our Live Support Team to assist you with your concern using a screen sharing session wherein you'll be provided with real-time assistance.
Here's how:
- Sign in your QuickBooks Online (QBO) company.
- Select (?) Help in the upper right corner of your screen.
- Type a question or topic you need to help with, then select Contact a human.
Moreover, you can always read this article when you try to process and record all your invoice payments in QBO: Record invoice payments in QuickBooks Online.
Furthermore, you can utilize this article to guide you on how to use report in managing your inventory and sales status in QBO: Use reports to see your sales and inventory status in QuickBooks Online.
Should you need more assistance or have additional inquiries about managing your payments, please do not hesitate to share your questions here in the Community space. We're always here to support you.
