It sounds like you are experiencing a common issue where subscription management can get stuck in a loop between different platforms. We can perform some troubleshooting steps to resolve the problem of managing your QuickBooks Online (QBO) subscription after canceling an Apple subscription, Eshaan.
Let's verify the cancellation with Apple by ensuring that the subscription to QBO has been canceled through your Apple account. Here's how:
- Go to the Settings app on your iPhone or iPad.
- Tap on your name at the top.
- Click Subscriptions and make sure that QBO does not appear as an active subscription.
If the cancellation has not been successful, we recommend contacting Apple Support for help. Once done, log in to your QBO account and update your billing details on file. This article provides detailed steps for managing your billing information in QuickBooks Online: Manage billing, payment, and subscription info in QuickBooks Online. Then, proceed to the Update or Change your payment method section.
If QuickBooks still indicates your subscription is being managed by Apple, you might not see the option to change your payment details immediately. To better isolate this issue, we can perform some troubleshooting steps to see if the issue is within your browser. We can open a private or incognito window in the browser to open QBO with a clean slate and load fresh data. Here's how:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Then, log back in and check the Billing & Subscription section again to see if the payment management fields are now editable.
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime data collection can create corruption, however, removing this should fix the issue. Also, you can utilize another supported browser or device if this doesn't work. This happens when the current browser you're using has a temporary issue with the program.
If the issue persists, we recommend contacting our Customer Support Team. Our representatives have the tools to pull up your account in a secure environment and help you with this one.
Moreover, you can refer to these articles to learn more about managing your QBO subscription:
We are just one post away if you have other account subscription concerns or any QuickBooks-related. We'll be around to help you always, Eshaan. Take care always.
