UPDATE: I spoke to QB support yesterday. We ran the diagnostic for QuickBooks Database Server Manager on the server and it repaired the problem. When I ran this before I was remoting into the server and it didn't solve the problem. Amber was my QB support person. She was very patient as I was having to go to different machines and opening multiple Glance sessions on each computer I was working on. It is so encouraging to speak to a QB support person who knows what they are doing. I find being very detailed in listing my problem when requesting help greatly increases the chance of getting someone who can troubleshoot the problem without having to wait for them to do research.