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Erika_K
QuickBooks Team

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Your efforts in providing a detailed description of your concern and for going through the troubleshooting procedures mentioned in the article are appreciated, JeanG. Let me route you in the right direction of support to assist you further with the error message you encountered.  

 

QuickBooks Desktop (QBDT) updates are critical for maintaining optimal software performance, ensuring data integrity, and addressing potential system vulnerabilities. While updates significantly reduce potential technical problems, they cannot guarantee a completely issue-free experience. 

 

In this case, I recommend contacting our dedicated live support team. I appreciate your efforts in reaching out to live experts last Saturday and understand you were guaranteed a callback. Despite the missed callback last Saturday, our dedicated live support team remains committed to resolving your QuickBooks technical challenge.  

 

Our certified live representatives specialize in resolving complex QuickBooks issues and are equipped with advanced diagnostic tools to identify and address your specific technical challenge.

 

I'll show you how you can reach them:

 

  1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Hit Contact Us.
  3. Give a brief description of your issue, then Continue
  4. Sign in to your Intuit account, choose Continue, and then Continue with my account.
  5. We'll email you a single-use code. Enter your code and select Continue.
  6. Click chat with us or Have us call you.

 

Check out their operation hours to determine their availability.

 

Here are articles you can refer to learn how you can optimize user management in QBDT:

 

 

Your QBDT hosting questions are our priority. You can continue our discussion or start a new conversation, as we're always here to help and ensure you get the support you need.   

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