Hey Lily,

Thanks for the reference to the Super Clean installation process.

In doing my research in the issue, I did a full search of everything that exists on the computer using Belarc Advisor tool.  It found a residual QB 2015 license still residing in the system.  (We are using QB 2018 at this time.)  While there is no QB 2015 still installed on the machine,  that lead me to wonder if there is some simpler solution than going through the Super Clean process? 

FWIW:  There have been some other inconveniences with the overall operation of the system since since Microsoft botched the Win10 Fall Update and it has been some time since we have done a full clean reinstall of our Win10 OS so I've been considering doing that.  It's sort of a "nuclear option" sort of thing; but, I'm pretty certain that would resolve the issue.  :-p