Hi there. Let me route you to the appropriate support that can verify the charge in a safe and secure manner.
As much as I want to assist you here promptly, I'm unable to access your account as this is a public forum and we value your security. With this, I'd recommend contacting our live support team to help you check the billing charge you have.
To reach them, please follow these steps:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Enter the question, keyword, or topic you need help with.
When reaching our QuickBooks Online Support Team, please make sure to know the availability hours to make sure your concern will be getting in touch.
Here's the best time to contact:
- Phone support for QuickBooks Desktop Pro, Premier, and Enterprise is available Monday βFriday from 6:00 AM to 6:00 PM PT (9:00 AM to 9:00 PM ET).
- Messaging Support for QuickBooks Desktop Pro and Premier is available MondayβFriday from 6:00 AM to 6:00 PM PT (9:00 AM to 9:00 PM ET). Enterprise messaging support is available Monday to MondayβSaturday from 6:00 AM to 6:00 PM PT (9:00 AM to 9:00 PM ET).
If you're using QuickBooks Online, please follow these steps:
- Click the Help menu.
- In the pop-up panel, go to the Search tab.
- Hit the Contact Us button.
- From the text box, type in your concern.
- Click Chat with us.
It is important to note however that our support hours are as follows: Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. If you have Advanced, they are open 24/7.
You can also check out these handy articles to learn more about those billing charges:
Don't hesitate to ask for help in the Community if you require additional assistance regarding the charges on your account. I'll always be here to extend my helping hand. Stay safe!
