I can see how important it is to regain access to your business account. Rest assured, I'm here to guide you through some steps to help you resolve this issue, Ciminera.

Before anything else, may I ask if what you're referring to is your QuickBooks Online Company? If so, please follow the steps I've outlined below.

To start, let's troubleshoot this by opening a private window and logging into your account. This will help us determine if the issue is browser-related, perhaps due to excessive cache buildup. Unexpected behaviors like this happen due to accumulated.

To open a private browsing window, you can use the following shortcut keys:

• Press Command + Shift + N (Safari)
• Press CTRL + Shift + N (Google Chrome)
• Press CTRL + Shift + P (Mozilla Firefox)
• Press CTRL + Shift + N (Microsoft Edge)

After opening a private window, log into your account and ensure you're using the correct credentials. It's essential to use the correct username and password because any discrepancies can prevent you from accessing your account.

If you successfully log in, please clear your browser's cache to refresh the system. If you're still unable to access your account, try using another supported browser.

However, if the issue persists, I recommend contacting our QuickBooks Online Support Team. They are equipped with advanced tools and deeper insights that can help resolve your concern efficiently.

Additionally, you might want to check out this article to learn how to close your previous fiscal year and prepare for the new one: Year-end guide for QuickBooks Online.

If what you're referring to is different or need further assistance through any of these steps, I’m here to help. Let's get this sorted out together, Ciminera.