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Welcome to the Community, Teresa.
There may be a disconnection between your barcode scanner and QuickBooks, which prevents your inventory from updating. There are a few possible reasons for this, and I will guide you through some troubleshooting steps to help resolve the issue:
- Compatibility Check: Confirm your barcode scanner is compatible with QuickBooks Desktop Enterprise.
- Check your Advanced Inventory Settings:
- Navigate to the Edit menu, then select Preferences.
- In the left panel, choose Items & Inventory.
- Visit the Company Preferences tab and check the Inventory and Purchase Orders Are Active box.
- Confirm the Barcode Scanning box is enabled.
- Verify Barcode Numbers: Double-check that the barcode numbers in QuickBooks match the barcodes you are scanning. Check for any spaces or extra characters.
- Update QuickBooks: Ensure your QuickBooks Desktop is updated to the latest release, as updates include fixes for various issues, including this one.
Additionally, you can explore our comprehensive guide to setting up your barcode scanner and barcodes, ensuring compatibility with your system: Set up and use barcode scanning in QuickBooks Desktop.
Moreover, with QuickBooks Desktop Enterprise, you have the power to establish multiple locations for precise inventory tracking: Multiple Inventory Sites.
We are here to ensure your QuickBooks experience is smooth and your inventory management is accurate. Please don't hesitate to reach out if you have any further questions.