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DMD6
Level 1

Quickbooks Enterprise 2024 Asking for Windows Admin Credentials

I currently have an RDS server deployed running Windows Server 2022 with QuickBooks Enterprise 2024 installed. I have about 10 users who RDP into the server daily to use QuickBooks. We have about 10 different company files stored on a local drive on the server. Everything has been working great up until recently, when users began notifying me of a message that pops up when opening the QuickBooks program prompting for Windows Administrator credentials. If they hit cancel, it does not allow them to open any company files. I need to either remote in and provide the admin credentials, or restart the server. Both of those options seems to 'fix' it temporarily for about a week before the message comes back. It gets tedious having to do that frequently and halts our accounting department until I fix it, and I am not always near a computer to fix it remotely if I'm not on site. I have scoured other forums and tried many different solutions that worked for other people but none have worked for me. I have changed the 'QuickBooksDB34' service to run as a local service which breaks QuickBooks even more. I have checked folder permissions and verified that the QB user had full control permissions on the folders where the company files are stored. All users have the correct permissions on the folders as well. I do not want to entertain making all my users administrators on the RDS server as that would be a security nightmare to manage. I have gone deep in the weeds and tried to create a batch file that restarts the service on user login but that too has failed. Any ideas or help would be greatly appreciated.

 

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