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Hello, Sharon119.
We've received similar reports regarding troubles with editing products and services and understand how important it is for you to have a seamless experience with our platform.
Since the issue persists after the troubleshooting steps you've performed, may I kindly ask you to reach out to our support team once more? This will enable us to conduct a detailed investigation into the root cause and ensure everything is functioning correctly.
Here's how:
- Navigate to the Help menu.
- Select the Search tab and type in your query.
- Click Contact Us to speak with a QuickBooks representative.
I've included this article to assist you in organizing your products and services efficiently: Group products and services into different categories.
Your patience and understanding are much appreciated, Sharon119. If you have further questions about managing your account or require assistance with any other QuickBooks tasks, please don't hesitate to add them below, I'll be here to lend a hand.