I appreciate you reaching out to our Live Support team and working diligently to address your issue, @Wade K21. Let's ensure you can get back on managing your checks efficiently in the QuickBooks Online (QBO) app.
I recommend getting back to our Live Support team. They are equipped with the necessary tools to further investigate the underlying cause of the problem and why you are still unable to retrieve documents.
You can contact their customer service for a conference call by following these steps:
- Sign in to your QuickBooks Online, then click the Help (?) icon.
- Choose either tab to get started: Assistant or Talk to human.
- Select Contact Us.
- Click Start a chat with a support expert or Get a callback from next available expert.
Once everything is settled, you can consider running and customizing a report to get a quick overview and track your business performance.
If you have any questions about managing your attachments or need further assistance, please don't hesitate to circle back. I am here to ensure you receive a timely response. Just leave a comment below, and I'll be on hand to help.
