Hello, @User74.

I’d like to address your issue with our server performance, during 1:34 PM EST business hours.

A significant number of users accessing the program at that specific time can be a reason for this slowdown. The server has limitations on how many requests it can handle concurrently.

If numerous users are conducting tasks such as running reports, uploading files, or performing database queries, this can significantly strain the server's performance.

I'll include this article to help you understand the system requirements for optimizing your connection and overall experience while using QBO: System requirements for QuickBooks Online products.

Let us know if you have further questions about managing your server. We'll be right here to help you anytime.