Thanks for your prompt reply, Olivia. Let me route you to the appropriate support.
I appreciate you performing the troubleshooting provided by my colleague above. As per checking, we have received similar reports about the issue when creating an invoice prompting you to refresh the page and try again. With this, I suggest reaching out to our Customer Support team so you can be added to the list of affected users and receive timely updates via email.
- Sign into your QuickBooks Self-Employed company.
- Select Help.
- Search for the question or topic you need help with.
Additionally, you might want to visit this article and learn how to add products and services to an invoice and send it to your customers: Create invoices in QuickBooks Self-Employed.
I'd be happy to help if you have additional concerns about managing your invoices. Don't hesitate to add them in your reply. Have a good one.
