Dealing with a pop-up blocker in QuickBooks can be challenging, Darwin. We appreciate you bringing this to our attention.

To help resolve this issue effectively, have you had a chance to follow the troubleshooting steps provided by my colleagues JamaicaA and Jayson_E?

If you have completed those steps and are still facing challenges, I recommend contacting our customer care team. They are well-equipped to assist you and can conduct a thorough investigation if they identify a widespread issue and keep you updated via email.

Here’s how to contact our customer care team for assistance:

1. Go to the Help menu.
2. Select the Search option.
3. Click on the Contact Us button to provide details of your concern.
4. Proceed by clicking Continue.

While you are troubleshooting, I suggest using a supported browser for an optimal and secure experience to manage your QuickBooks Online.

Additionally, after your customers have made their payments, you can record payments to mark your invoices as paid, ensuring accuracy in your account.

We are committed to continuously improving QuickBooks Online, and your feedback is invaluable in helping us address and resolve issues like this. Thank you for your understanding and patience as we work together to find a solution. Please feel free to reach out if you have any additional questions or concerns.