Hi there, Amal. Thanks for raising this concern here in this forum. Let me share some valuable information on why you're getting this error.
An outdated version of QuickBooks Desktop Pro might cause the issue. When a version is no longer supported, you'll encounter company file and compatibility matters, leading to performance issues that affect your productivity and experience. Additionally, you won't receive updates or security patches
Moreover, since you've already troubleshot this issue by verify-rebuild and using the QuickBooks Tools hub, and the issue still persists, let's have you uninstall and reinstall your QuickBooks to fix the file issue you're experiencing.
Before we proceed, ensure that you've already created a backup company file. Once done, let's go ahead and do the process.
Remove your QuickBooks Desktop
- Access the Windows Start menu. Type Control Panel in the search bar and open it.
- Choose Programs and Features or Uninstall a Program.
- Locate the version of QuickBooks Desktop you wish to uninstall from the list.
- Click on Uninstall/Change, then Remove, and proceed by selecting Next. If this option is unavailable, log out and log back into Windows as an admin or a user with admin privileges.
Afterward, let's install your QuickBooks again. Your QuickBooks will automatically install a new folder and rename your old ones. If this didn't resolve the issue, you can manually uninstall QuickBooks and rename its installation folders. To learn more about the process, you can refer to this article: Reinstall QuickBooks Desktop.
Furthermore, you can also contact our support team so they can further investigate this issue and resolve the main cause of it. They are equipped with the necessary tools and expertise that can help find the root cause of this matter.
I'll include this article you can check out this article if you want to personalize a report in QuickBooks to generate the data you needed: Customize reports in QuickBooks Desktop.
We'll always be happy to serve and help you if you encounter any issues with your company file, Amal. Just drop by in this forum and we'll be around to assist you.
