There's no exact time frame on when an escalated case can be resolved, @pamela.

If you want to be updated on a particular escalated case, contact our support so they can add you to the notification list once it is resolved.

If you need further assistance with QuickBooks-related concerns, you can browse this link: QuickBooks Q & A.

Have additional inquiries regarding escalated cases? Please click the Reply button to provide your response. We are dedicated to addressing your concerns and improving your experience with QuickBooks Online. Keep safe!