Hi there.
The information and procedures provided by my colleague about deleting or excluding a partially matched transaction in QuickBooks Online (QBO) are correct.
The QBO software ensures data accuracy and integrity. This explains why partially matched transactions cannot be directly deleted, as doing so would risk accidental removals and potential discrepancies in financial statements.
Furthermore, if you want to pursue deleting the bank transaction, I recommend contacting our support team. They can access your account securely and help you achieve your goal quickly. You can reach them by following the steps provided below:
- Sign in to your QBO account.
- Click on Help (?) at the upper right corner of your screen.
- Tap on Search, then select Contact Us.
- Select a topic to connect with the right expert.
- Choose how to contact our QB support team.
- Via a Callback, where they’ll save you a spot and call you back.
- Via Chat, start a chat with our support.
Please take note that our QBO support hours availability varies on your subscriptions. Here is the list:
- QBO Simple Start, Plus, and Essentials support teams are available Mondays to Fridays from 6 am to 6 pm and Saturdays from 6 am to 3 pm following Pacific Time.
- The QBO Advance user support team is available 24/7 for assistance.
On top of that, learn how to generate and personalize reports to keep monitor and evaluate the performance of your business through QBO:
Kindly press the reply button if you need further assistance deleting your bank transaction. We're always around to help.
