borgesdairy@outl  "Phone support is not helpful."

Sadly, I doubt you'll find more fortune here.

While they are labelled as 'QuickBooks Team', the staff here seem to have more of a receptionist role than anything else.

There are competent users, but I doubt any of them can help with this issue. Maybe you'll get lucky and the single engineer that reads this board will notice this thread, but I think they mostly work on the Mac side.