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Replying to:
Breesgal
Level 2

Upgrading from Desktop Pro 2022 to complimentary subscription of Desktop Pro 2024 only gives me the ONLINE option

Hi, I received an email with the following message: 

QuickBooks Desktop 2022 will be discontinued on May 31, 2025.

As a QuickBooks Desktop Plus subscriber, upgrades to QuickBooks Desktop Plus 2024 are included in the price of your subscription and at no additional charge.  If you are still using QuickBooks Desktop 2022, you must update your software to QuickBooks Desktop 2024 prior to May 31, 2025. This will allow you to continue using services such as Desktop Payroll, Desktop Payments, and online bank feeds as well as access to the latest security, product updates, and customer support.  Get more info about our service discontinuation policy here. Follow the instructions above to get your complimentary upgrade now. 

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I have followed every instruction and step given, and STILL am only given the ONLINE option, which I do not want.  I want to stick with the Desktop Pro version.  Please help. I have NEVER been given just the option to "upgrade now?"

Thanks.

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