We appreciate you reaching out with your concern, Kathy. I'd be glad to share some insights so you can open your QuickBooks mobile app.
To start, let's make sure that you're using a device that is compatible with the QuickBooks Online (QBO) mobile app. See the bullets below:
- For Apple products, your device will need to be running iOS 9.3 or later.
- For Android products, your device will need to be running 4.1 or later.
For reference, read the OS Version supported table in this article: Compare mobile app features.
If verified that you already use the said version, we can perform some mobile app troubleshooting steps to sort out the issue. Let's start with clearing the cache. Follow along below to get started:
For iOS devices:
- Select the menu at the top right.
- Then, choose Help & Feedback.
- Next, click Refresh Data and select Refresh.
For Android devices:
- Select the menu at the top right.
- Next, choose Settings.
- Then, select Refresh Data and click Yes.
Once done, open your app again and check if you can now see the Transaction page without issue. If the same thing happens, I recommend uninstalling and reinstalling the app to refresh the background processes.
For any concerns you may have about managing your transactions using the QBO app, please don't hesitate to leave a reply below. I'm always around in the Community to help. Have a good one.
