Thanks for checking back with us, @Mr Y.

I appreciate your patience as we work through this together. 

If you don't mind my asking, is the account you're referring to a sub-account? I've seen in the past where customers run into this same issue. Typically it happens when the user chooses a sub-account of the main account. QuickBooks can recognize it as the main account and show the funds there instead of the sub-account. 

I'll be sure to keep an eye out for your reply. Please don't hesitate to let me know if you have any additional questions or concerns. Chat with you soon!