Hello there, angel511.

I can see that you've already posted this concern here in the Community forum about your scanner app. Please know that my colleague has provided a solution to help you resolve this as soon as possible.

I'll be glad to route you to her suggestion. Kindly see the link below:

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-tc26..

Keep in touch if there's anything I can assist you with regarding the scanner app. We're here to help in all possible ways to get you back to business.