We appreciate you reaching out here in the Community space. We'll help you through this to ensure the bill payment transaction shows the correct bank account inside QuickBooks Online (QBO).
You can cancel a scheduled bill payment and then re-create it while ensuring it pulls the funds from your preferred account when paying bills. However, know that the cancellation should be before midnight on the withdrawal date noted in the confirmation email sent to you after scheduling the bill payment.
- Access your QuickBooks Online company file.
- On the left navigational bar, click the Expenses tab and then select Bills.
- Select Show Bill Pay payments.
- Choose the scheduled bill payment from the list, then select View details.
- Click Cancel this payment.
For further guidelines, please see this page: Learn about QuickBooks Bill Pay for QuickBooks Online.
Once done, re-create the transaction while ensuring details that you've added is on point. This way, it pulls the funds from the correct account and will reflect accurately inside the bill payment details.
If you're unable to cancel it, we recommend contacting our Customer Care Team so they can help you fix it. See this page for more details: Contact Payments Support.
Moreover, here are some articles about handling expenses and running a report to see all payments you've made to your vendors inside the program:
Our team will be around to extend a helping hand to ensure the account used when handling bills through Bill payment is correct. Keep safe, and have a nice day.
