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ShyMae
QuickBooks Team

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Consider me your partner in this, @bhel. I appreciate all your efforts in verifying the payment is properly posted. Let me provide more clarifications about this matter. 
 

When you receive payments, you'll need to select the Payments to Deposit or Undeposited Funds in the Deposit To section. This account temporarily holds cash or checks a business has received and is yet to deposit into its bank. Please see the attached sample for visual reference.


Refer to this article for more information: Deposit payments into the Undeposited Funds account.

Once you create a bank deposit, choose the currency used when generating the invoice. This method will ensure the corresponding entries appear. See the attached screenshot for a visual guide.



Since you've already verified this, and the issue remains, I recommend contacting our technical team. Our specialized experts has all the necessary tools to diagnose this behavior.

You may be interested in learning about managing invoices and transactions in QuickBooks Online. Check out these articles for more information:
 

I'm here to assist every step of the way, so tell me how it goes after following the steps above. I hope everything goes well, @bhel.

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