Thank you for joining this thread, @bhel. Allow me to share some information about the undeposited funds.
The undeposited funds possibly appear because they were recorded under a different account. Make sure to use the Undeposited Funds account for such transactions. Additionally, there's a chance that the payment has been included in an earlier deposit. To resolve this, verify your prior deposits to confirm whether the payment has been accounted for.
If the issue persists, I recommend contacting our customer support team. They can help you check your account and investigate the issue further.
- Sign in to your QuickBooks Online company.
- Go to (?) Help.
- Select Contact Us, then select a topic to connect with the right expert.
- Choose your preferred way to connect.
Additionally, let me share these articles you can read to learn more about managing your business flow and data reports in QuickBooks:
Don't hesitate to return to this forum or respond directly to this message if you encounter any further challenges with banking transactions or other QuickBooks Online tasks. We're here to assist you with any aspect of QBO that you might find challenging.
