Good morning, @Spinedoc1.

Thanks for joining the thread. How are you doing today? I hope all is well. 

To confirm, are you using QuickBooks Online or QuickBooks Desktop? From the sounds of it, it seems like you may be using QuickBooks Desktop, so I'm including some steps to reinstall the software below. 

1. Make sure you have an active internet connection.
2. Download the .exe file: QuickBooks Downloads.
3. Open the file QuickBooks.exe. 
4. Choose:
   1. Express install - This will save all the preferences and install over your previous version of QuickBooks. You’ll need to use a custom install to reinstall your previous version to access it.
   2. Custom and Network Options - This lets you install the new version in a different location and keep prior versions installed. Your prior version preferences are not added to the new version.
5. Click on Next.
6. Select Install.

When it finishes, tap Open QuickBooks. QuickBooks will ask you to activate and update it. If you need help, here's how to activate QuickBooks Desktop.

For more information about this process, check out Install QuickBooks Desktop. 

If you need additional help with the installation, feel free to connect with our Technical Support Team. Our agents can review your account in a secure environment and install QuickBooks for you. 

Please don't hesitate to let me know if there is anything else I can assist you with. Take care!