Hello I feel your frustration too I've been having QuickBooks live bookkeeping for 2 years now. I just received a letter for disengagement they called give me and said  that they can't handle my books no more....How does QuickBooks not be able to handle QuickBooks account. I paid almost 6 months with no results.The bookkeepers that they have taken care of the books work from home with a lim time limit only with a lot of distraction. One time my bookkeeper had the dog barking and a kid crying in the background and couldn't hear nothing and blamed it on my connection. When I initially signed up for the description which was a huge subscription deposit I specified to them I did not want no journal entries that all my transactions within the QuickBooks account that is linked to my bank account but after signing up and taking my deposit and a few months descriptions they made it aware that they do not go previous years to fix the transactions so they may journall entries to make up the balance to match my bank statements which now I have double entry because the entry is already in QuickBooks in the previous years but they're not allowed to go back that far which don't make sense...