We appreciate you joining us in this thread to let us know you've encountered the same concern, jldejong1. I'm here to ensure you get the help you need from the appropriate support.
Before proceeding, have you tried performing the troubleshooting steps above? The QuickBooks Desktop Tool Hub can eliminate common errors within your company file that prevent you from saving your display preference for the icon bar. Also, keeping your product updated ensures you get the latest security patches and fixes to improve your navigation experience moving forward.
If the issue persists, I recommend contacting our customer support team. They have all the necessary tools and expertise to determine the root cause of this matter so they can provide the most relevant resolution.
Here's how:
- Open QuickBooks Desktop.
- Head to the Help menu, then QuickBooks Desktop Help/Contact Us.
- Click Contact Us and provide a brief description of your concern to Continue.
- Log in to your Intuit account, then pick Continue and Continue with my account. You can Create a new account if you don't have one.
- Enter the single-use code you'll receive via email and hit Continue. If you have multiple accounts, choose the account you want to use to Continue.
- Select Chat with us or Have us call you.
On the other hand, you can browse these resources for guidance when you're ready to track your income and expenses:
If you have future queries about modifying your icon bar preferences, kindly get back to us in this thread anytime. We're always here to supply essential information to help you thoroughly when utilizing QuickBooks Desktop.
