Thanks for joining the thread, Jane. This space is designed to be a supportive and collaborative environment where you can connect with Community experts and users, share insights, and seek advice.

To assist you efficiently, I'd like to gather more details to understand your concern better. Could you please specify the process you're referring to? This will help me check for solutions and address your query accurately.

In the meantime, you can visit this link for assistance with your QuickBooks product/service or to find their contact information. Their available hours are also available for your convenience: Contact QuickBooks products and services support.

Your cooperation is greatly appreciated. Additional information will help me sort out and provide appropriate solutions. Feel free to add them in the comment section. I'll keep an eye on your response, Jane.